Here at MD Helicopters USA, we want to make sure our customers have the answers to all their questions. In our FAQ section, we will try to answer some of the most commoon questions as best as possible. If you don't see what your looking for, feel free to contact us at anytime.
Q. Is MD Helicopters USA associated with Epic Helis / MD Heli USA aka Mike Fortin?
A. ABSOLUTELY NOT!!! When we decided to start MD Helicopters USA and become the US and Canadian Dealer for the MD R/C Helicopter brand, we knew there would be a stigma to overcome from what Epic Helis created. When we launched our Facebook Page, Epic Helis at that time changed their name to MD Heli USA and started copying what we were posting as their own on their own Facebook Page to add confusion to who the real distributor was. We are the confirmed Official US and Canadian Dealer and Support Center for MD R/C Helicopters and this can be confirmed in a post from the MD Factory at http://www.helifreak.com/showthread.php?t=602977. For further confirmation that Mike Fortin aka Epic Helis is behind the MD Heli USA name, click here to view the Domain Name Registration informatin relating to mdheliusa.com.
Q. Do you actually have parts in stock and ready to ship?
A. YES, if the website shows an item in stock, we have it on the shelf and it is ready to ship. We do not drop ship from the Factory and we do not order from the Factory when we receive an order. So when you place your order with us, expect that your order wll ship within 24 hours and your order status will be updated with the Shipping Confirmation / Tracking information.
Q. What methods do you ship by?
A. At this time, MD Heicopters USA has shipping options through USPS and UPS and can be chosen during the checkout process. We display all shipping prices for the different shipping options availble.
Q. Do you ship Internationally?
A. Yes, we can ship anywhere in the World, but please try to place your orders with you local MD R/C Dealer. If your local dealer doesn't have an item in stock that you are looking for and we do, we will be pleased to fill your order and get you back up in the air.
Q. Do you have kits and parts for the entire MD line of R/C Helicopters?
A. YES, we have 100% parts support and kits for the MD 7/8, MD 6 and MD 5.
Q. If I have need for support, who do I contact?
A. If you live in the US or Canada, you can contact our Support Department and submit a Support Ticket. If you live outside the US or Canada, you can contact your local or nearest MD Dealer to assist you. If we are the closest MD Dealer, we will be more then happy to assist you.